| About Us Oakleaf European Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Oakleaf European Ltd Oakleaf House Station Approach Ashley Road Bournemouth BH1 4NB United Kingdom Phone: 01202 393311 Fax: 01202 394411 Email: websales [at] oakleaf-european [dot] co [dot] uk Vat No: GB 656 5165 18 Registered Company No: 3037662 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Shipping to Mainland UK destinations is by either the Royal Mails Parcelforce service . Your exact shipping charges will be calculated by total parcel weight during the checkout process. Offshore Customers (Channel Islands, N.Ireland, Eire, Isle of Wight, Isle of Man etc...) use individual offshore tariffs at the Parcelforce rate. These charges will be calculated & displayed during the checkout process. European & Global customers orders are now handled entirely by Parcelforce & your charges will be also be calculated & displayed during the checkout process. |
| Delivery Schedule Although some items are kept in stock, most of the goods available are purchased to order along with our trade customers goods. Please allow 7-10 days for delivery although in most cases delivery will be much quicker than this. Fruit purees for example we do keep in stock so will ship much quicker. If in doubt please feel free to contact us. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges Food products are not normally subject to V.A.T. Any items that do attract any taxes will be clearly marked. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. At the moment, as we use WorldPay for all credit & debit card transactions, we at Oakleaf will never see your credit card details. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01202 393311 (International +44 01202 393311) or fax us on 01202 394411 or write to us at Oakleaf House Station Approach Ashley Road Bournemouth BH1 4NB United Kingdom |
| Privacy Policy Oakleaf European Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |